Frequently Asked Questions
Everything you need to know about your JW PEI shopping experience.
What materials are JW PEI bags made from?
We are committed to ethical fashion. Our bags are crafted from high-quality vegan leather and recycled plastic bottles, ensuring a premium look and feel without compromising our values.
How long does shipping take?
Standard shipping typically takes 7-15 business days. We also offer express shipping options which deliver within 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
Will I have to pay international customs duties?
Customs duties and taxes vary by country. Customers are responsible for any import duties, VAT, or local taxes that may be applied by your country's customs office upon arrival.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.